Today
Your prioritized support workspace for today. Demo data.
Cases Due Today
0
Overdue Cases
5
New Cases
1
Customer Responses Needed
1
Internal Responses Needed
3
Escalations
4
Reopened Cases
1
Alerts
5
Due Today
Cases with a due date of today
No cases due today.
Overdue
Past due and not resolved
Account login not working after password reset
Resident reports being unable to log in after completing a password reset. No error message displayed. Likely a session/cache issue or account state problem.
Smart lock install delayed beyond window
Service Request SR-2041 is delayed. A separate Support Case (CASE-1005) tracks the support issue. The SR lifecycle and Case lifecycle remain distinct.
Provider no-show for scheduled landscape visit
Provider failed to arrive for a scheduled visit. Complaint filed. Support gathers evidence and recommends review; governance decides any disciplinary action.
Complaint — repeated incomplete work
Multiple reports of incomplete landscape work. Complaint requires governance review. Support recommends; Admin V2 decides any compliance or eligibility change.
Executive escalation — recurring community outage
Recurring marketplace outage affecting a community. Escalated to Executive for visibility.
Needs Your Attention
Waiting, escalated, and reopened cases
Referral territory question — commission timing
Preferred Partner asks when referral commission will be paid for a closed referral. Support records the question; payout decision belongs to Finance V2.
Smart lock install delayed beyond window
Service Request SR-2041 is delayed. A separate Support Case (CASE-1005) tracks the support issue. The SR lifecycle and Case lifecycle remain distinct.
Billing — duplicate charge on service invoice
Resident reports a duplicate charge. Support records the issue; Finance V2 controls any refund or credit decision.
Credential question — license expiration
Provider license shows upcoming expiration. Support flags the question; Admin V2 handles credential approval and verification.
Waiting on customer — additional info needed
Awaiting customer response with screenshots of the error.
Provider no-show for scheduled landscape visit
Provider failed to arrive for a scheduled visit. Complaint filed. Support gathers evidence and recommends review; governance decides any disciplinary action.