Help
Guidance, key distinctions, and boundaries for the Support & Quality Control Center.
CASE ≠ SR
A Support Case (DC-010) is distinct from a Service Request (DC-009). Both are tracked separately.
Complaint ≠ Discipline
A complaint is a quality signal, not an automatic disciplinary action.
Training ≠ Verification
Training completion does not equal provider verification or compliance approval.
Finance Boundary
Support records financial questions; Finance V2 controls refund, credit, commission, and payout decisions.
Admin Boundary
Verification, credentials, compliance, and eligibility belong to Admin V2.
Intelligence Boundary
Intelligence recommendations remain advisory.
APP-07 is a frontend demonstration. No production infrastructure is activated. Wait for review and approval before APP-08.