Team

Support specialists, quality reviewers, training and knowledge personnel, assignments, queues, and workload.

Team Members

Available

Active Cases

Queues

Team Members

TM-1001Available

Priya Shah

Support Manager · Quality Review

6 active · 72% workload

TM-1002Busy

Marcus Lee

Support Specialist · General Support

8 active · 85% workload

TM-1003Available

Dana Ruiz

Quality Reviewer · Complaint Review

4 active · 55% workload

TM-1004Away

Owen Park

Training Administrator · Training

2 active · 30% workload

TM-1005Available

Lena Ford

Knowledge Administrator · Knowledge

1 active · 20% workload

TM-1006Offline

Sam Iyer

Operations Leadership · Escalations

0 active · 0% workload

Queues

General Support

3d oldest

Owner: Marcus Lee

8 open1 SLA at risk

Community Support

1d oldest

Owner: Priya Shah

3 open0 SLA at risk

Provider Support

2d oldest

Owner: Marcus Lee

4 open1 SLA at risk

Preferred Partner Support

1d oldest

Owner: Priya Shah

2 open0 SLA at risk

Service Request Issues

4d oldest

Owner: Marcus Lee

5 open2 SLA at risk

Billing Questions

2d oldest

Owner: Marcus Lee

3 open1 SLA at risk

Technical Support

5d oldest

Owner: Marcus Lee

2 open1 SLA at risk

Quality Review

3d oldest

Owner: Priya Shah

4 open2 SLA at risk

Complaint Review

2d oldest

Owner: Dana Ruiz

3 open1 SLA at risk

Escalations

6d oldest

Owner: Sam Iyer

7 open3 SLA at risk