Knowledge Center
Articles, procedures, FAQs, troubleshooting, policies, scripts, templates, and internal guides.
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KB-3001Published Internally
How marketplace listing approval works
Explains the listing approval workflow and enabled-service gating.
Article · Marketplace · v1.2
KB-3002Published Internally
Case handling — intake to assignment
Standard procedure for intake, triage, and assignment of new cases.
Procedure · Case Handling · v2.0
KB-3003Published Internally
Escalation routing — which destination
Decision guide for routing escalations to the correct destination.
Procedure · Escalation · v1.4
KB-3004Published Internally
Why is my provider listing not visible?
Common question about listing visibility.
FAQ · Marketplace · v1.0
KB-3005Published Internally
Resident cannot log in after password reset
Steps to troubleshoot post-reset login failures.
Troubleshooting · Account · v1.1
KB-3006Published Internally
Archive-first evidence retention
Evidence is archived, never deleted, when a case closes.
Policy · Evidence · v1.0
Do not publish production content automatically. Draft and Review Required states require approval.