Support Command Center
Real-time view of support operations, case volume, escalations, and quality signals. All data is demo data.
Open Cases
13
1 new today
Escalated
4
7 active escalations
Waiting
5
Resolved (7d)
29
New
1
Assigned
1
Reopened
1
Quality Signals
8
Case Volume (7 days)
Alerts
SLA at risk — Escalations queue
3 cases at SLA risk in Escalations queue.
Provider no-show complaint
CASE-1006 escalated to Governance.
Recurring outage
CASE-1012 executive escalation active.
Knowledge article needs review
KB-3010 in Review Required state.
Escalations
Active escalations across destinations
Preferred Partner commission timing question
→ Finance V2
Case: CASE-1004 · Aug 29, 2026
Provider no-show complaint
→ Governance / Admin V2
Case: CASE-1006 · Aug 27, 2026
Repeated incomplete work
→ Governance / Admin V2
Case: CASE-1008 · Aug 22, 2026
Duplicate charge — refund question
→ Finance V2
Case: CASE-1009 · Aug 24, 2026
Quality Signals
Signals require human interpretation
Repeated Scheduling Issue
BrightNest Automation — scheduling delays
Scope: Provider · Severity: Medium
Service Completion Concern
GreenLine Landscapes — no-show
Scope: Provider · Severity: High
Repeated Scheduling Issue
GreenLine Landscapes — incomplete work
Scope: Provider · Severity: High
Credential Question
BrightNest Automation — license expiration
Scope: Provider · Severity: Medium
Queue Workload
General Support
3d oldestOwner: Marcus Lee
Community Support
1d oldestOwner: Priya Shah
Provider Support
2d oldestOwner: Marcus Lee
Preferred Partner Support
1d oldestOwner: Priya Shah
Service Request Issues
4d oldestOwner: Marcus Lee
Billing Questions
2d oldestOwner: Marcus Lee
Technical Support
5d oldestOwner: Marcus Lee
Quality Review
3d oldestOwner: Priya Shah
Recent Cases
Account login not working after password reset
Resident reports being unable to log in after completing a password reset. No error message displayed. Likely a session/cache issue or account state problem.
Marketplace listing visibility question
Community admin asks why a provider listing is not visible to residents in the marketplace. Needs explanation of approval and enabled-service gating.
Onboarding — credential upload steps unclear
New provider cannot determine where to upload insurance certificate and license. Needs guided onboarding. Support may assist; verification remains with Admin V2.
Referral territory question — commission timing
Preferred Partner asks when referral commission will be paid for a closed referral. Support records the question; payout decision belongs to Finance V2.
Smart lock install delayed beyond window
Service Request SR-2041 is delayed. A separate Support Case (CASE-1005) tracks the support issue. The SR lifecycle and Case lifecycle remain distinct.
Provider no-show for scheduled landscape visit
Provider failed to arrive for a scheduled visit. Complaint filed. Support gathers evidence and recommends review; governance decides any disciplinary action.